This article describes how to troubleshoot a tray that goes up and won't print.
1. Make sure the cup height is more than 6.35 cms (2.5 inches) especially if the following error occurs - "no cup placed on tray".
2. Make sure to fill the cup all the way to the top:
3. Make sure there is a pod inside the Ripple Maker(Pod Not Found error 3):
4. Go to the "start" screen:
Tap the settings button() at the bottom of the screen, then tap "Update".
Tap "CHECK AGAIN" 3-4 times until you see the "DONE" button:
If the problem persists please contact Ripples' support- firstname.lastname@example.org or call your local support number.