This article describes how to troubleshoot a pod that's hitting the cup.
1. Make sure to fill the cup all the way to the top:
2. Go to the "start" screen:
Tap the settings button() at the bottom of the screen, then tap "Update".
Tap "CHECK AGAIN" 3-4 times until you see the "DONE" button:
3. Turn off and back on:
Press the power button until the white light turns off.
4. Use a different cup, if this issue still occurs please contact support.
If the problem persists please contact Ripples' support- email@example.com or call your local support number.